http://fnord.phfactor.net/2007/12/21/on-the-possible-motives-of-a-tourneau-salesman/ A very small weblog for friends and family. Wed, 19 Nov 2008 13:16:49 +0000 http://wordpress.org/?v=2.5.1 http://fnord.phfactor.net/2007/12/21/on-the-possible-motives-of-a-tourneau-salesman/#comment-77625 John Cunningham Fri, 11 Apr 2008 14:13:28 +0000 http://www.phfactor.net/wp/2007/12/21/on-the-possible-motives-of-a-tourneau-salesman/#comment-77625 I am from San Diego and I have just agreed to market a line of watches and I would like to know if you could give me some ideas on how to reach people who sell watches. These watchs are had made and start at $20,000.00. If you could give me some ideas it would be greatly appreciated. I am from San Diego and I have just agreed to market a line of watches and I would like to know if you could give me some ideas on how to reach people who sell watches. These watchs are had made and start at $20,000.00. If you could give me some ideas it would be greatly appreciated.

]]> http://fnord.phfactor.net/2007/12/21/on-the-possible-motives-of-a-tourneau-salesman/#comment-77156 Shane Fri, 28 Dec 2007 14:18:45 +0000 http://www.phfactor.net/wp/2007/12/21/on-the-possible-motives-of-a-tourneau-salesman/#comment-77156 Hi Paul. Like many WISes I've been very impressed with your watch reviews. However, your experience in Tourneau mimicks my own in several other premium watch stores. Leaving that aside, the Glashutte diver always leaves me cold. Sure, it's high quality but over-priced. If someone wanted to spend a lot of money on a German diver then perhaps a Sinn U2 would be a better and more practical bet. I'd suggest that your sales person simply didn't know any better and that's why they came across as so rude. His training has probably emphasised tapping into the traits that may motivate someone into spending a huge amount of money on a chunky visible swiss or german watch without actually understanding the product. Most customers won't actually care about the technical details of the product so he feels able to say such embarassing things to pressure them into buying. I own a jewellers shop myself (part-time) and I pride myself on taking the time to explain to the customer the pros and cons of each watch, especially when they're buying one with an automatic movement as it simply can't be taken for granted in the same way as a Quartz. Most of my watch customers are male and they've expressed approval that the person selling them the product has an interest in it. Buying an expensive and fine timepiece is something that should be careful, considered & deliberate. The service doesn't need to be lightning fast but should always be well-informed. Unfortunately the ritual has been lost and we're left with bland pseudo-sophistication where both shop and staff are veneer through and through. Hi Paul. Like many WISes I’ve been very impressed with your watch reviews. However, your experience in Tourneau mimicks my own in several other premium watch stores. Leaving that aside, the Glashutte diver always leaves me cold. Sure, it’s high quality but over-priced. If someone wanted to spend a lot of money on a German diver then perhaps a Sinn U2 would be a better and more practical bet. I’d suggest that your sales person simply didn’t know any better and that’s why they came across as so rude. His training has probably emphasised tapping into the traits that may motivate someone into spending a huge amount of money on a chunky visible swiss or german watch without actually understanding the product. Most customers won’t actually care about the technical details of the product so he feels able to say such embarassing things to pressure them into buying. I own a jewellers shop myself (part-time) and I pride myself on taking the time to explain to the customer the pros and cons of each watch, especially when they’re buying one with an automatic movement as it simply can’t be taken for granted in the same way as a Quartz. Most of my watch customers are male and they’ve expressed approval that the person selling them the product has an interest in it. Buying an expensive and fine timepiece is something that should be careful, considered & deliberate. The service doesn’t need to be lightning fast but should always be well-informed. Unfortunately the ritual has been lost and we’re left with bland pseudo-sophistication where both shop and staff are veneer through and through.

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